Your Common Tech Support Questions Answered

I don’t require customers to share their vaccination status, but I ask for mutual respect and understanding of any health-related precautions you might prefer.

I follow all local health guidelines, including wearing masks and sanitising hands and equipment before and after every appointment. Remote support is also available for added convenience.

I’ve always had a passion for technology and solving problems. Starting my own business was a natural progression from my years of experience in tech support and repairs, and I enjoy helping people feel more confident with their devices.

I recently helped an elderly customer recover her priceless family photos from a failing hard drive. The look on her face when I handed her a backup drive was priceless.

The best part is helping people solve problems they thought were impossible to fix. I love seeing my customers relieved and happy when their tech is working again.

Ask about experience, response time, how they diagnose problems, and if they explain the solution in clear terms. A good technician will be upfront and transparent.

• How long will the repair take? – Typically, repairs are completed within 1–2 days depending on the complexity of the issue.

• Do you offer a warranty? – Yes, I offer a warranty on parts and labour for all repairs.

I focus on delivering personalised, honest service and clear communication, ensuring that every customer knows exactly what to expect. I’ve built my business on trust and a commitment to quality.

Unlike larger repair shops, I offer a personalised, one-on-one service with no hidden fees or jargon. I take the time to understand each customer’s needs and provide timely, reliable solutions.

To provide an accurate quote, I usually need a brief description of the issue you’re experiencing. It’s also helpful to know the device model, any specific symptoms, and any troubleshooting steps you’ve already attempted.

1. Back up your important data to avoid extra data recovery charges.

2. Try restarting the device or checking cables and connections before calling for help.

3. Keep your software updated to prevent avoidable software issues.

My pricing is based on providing high-quality, personalised service at an affordable rate. I aim to offer the best value for your money, with no hidden fees.

I offer a flat rate for most repairs, with any necessary parts charged separately. For on-site support, an hourly rate applies. You’ll find full details on the Services page.

All pricing is discussed upfront—no hidden costs. If you need flexible payment options, such as a payment plan or a seniors discount, just let me know in advance and we’ll work something out together.

No! As of October 2026, we have transitioned to an all-inclusive pricing structure with zero added surcharges at checkout. Learn more about our pricing update.

I specialise in Mac and Windows device repairs, troubleshooting, and data recovery. My focus is on providing clear solutions for all tech problems, with a special interest in helping seniors.

With over 16 years of experience in IT, including roles as a Chief Technical Officer and Technical Manager, I’ve gained a deep understanding of both hardware and software issues. I’m also continuously updating my skills to stay ahead in the ever-evolving tech world.